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Shop with Confidence

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Shop For Diamonds With Confidence And Full Security

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We understand that you may have doubts about purchasing diamonds from an online merchant in a remote country. Therefore, we want you to feel confident that we offer a safe, secure and personal shopping experience.  Things to Know About Belgium Diamonds BVBA.  Belgium Diamonds is based in the diamond district of Antwerp Belgium.  Our head office is at the following address:

Belgium Diamonds BVBA
Hoveniersstraat 2, ADC Building B-2018
Antwerp, BELGIUM

  • Belgium Diamonds is a registered company in the country of Belgium.  VAT number Be.0809.582.883
  • Belgium Diamonds is a registered member of the Antwerp World Diamond Center.  Registration number: 10522
  • Belgium Diamonds is a member of the antwerp diamond circle ‘antwerpse diamantkring'(ADC), one of the 3 Belgium federated diamond exchanges (BFDB).
  • Belgium Diamonds Staff includes gemologists certified from the Diamond High Council Institute of Gemmology.
  • Every diamond is inspected by our gemologists before shipment.
  • All our diamonds are guaranteed “conflict free diamonds”.
  • Most diamonds are laser inscribed and sealed with the certificate grading reports’ number on the girdle of a diamond. http://belgiumdiamonds.net/index.php/en/4/understanding-certificates1/

If you require more information about our company, do not hesitate to ask by email, phone, chat or video call and become better acquainted with Belgium Diamonds and its services.

PRODUCT AVAILABILITY:

Belgium Diamonds are committed to offering the lowest prices and most accurate product information available to our customers. Due to our low prices and the rapid turnover of many high-demand accessory items presented on our site, the listing of a particular item or accessory does not constitute a guarantee or promise of availability.


SHIPPING & HANDLING:

Note:  Regardless of you selected shipping option, Belgium Diamonds does not warrant or guarantee published delivery times. We do however guarantee timely processing and fulfillment of all IN-STOCK items upon placement of order (usually within 1 business day). Upon fulfillment, out of our warehouse, it is the obligation of the Postal Service for timely delivery of the shipment in which the above-suggested delivery times apply. It is the responsibility of the customer to acknowledge and adhere to the above policy before placing their order. The SHIP TO address MUST be a valid deliverable address for the Postal Service. Please provide as complete information as possible to ensure a timely delivery.


PLEASE BE ADVISED:

Belgium Diamonds warehouse is located in Toronto, Canada and therefore when shipping your items to the United States, you may incur additional taxes, duties, and brokerage fees, which we are NOT responsible for.  We ask that you contact United States Customs and Border Protection and inquire BEFORE making your purchase.


RETURNS / WARRANTY POLICY:

If you are unhappy for any reason with any product which you have purchased from our website, you may return the item for an exchange or full refund of the purchase price (minus shipping and handling fees) within fourteen (14) days of receipt. We also offer a ONE YEAR GUARANTEE on all items against manufacturers defect. If your item is defective, for up to a full year from your purchase date, simply return the item to Belgium Diamonds for a prompt exchange.


Please Note
:  You are responsible for any charges, including shipping, when returning an item for exchange or refund.

All returns must be accompanied by a Belgium Diamonds RMA number. To obtain an RMA number, please Click Here.

No returns, refunds or exchanges will be processed without an RMA number.

For refunds, please allow 5 business days for us to process your refund.  Kindly note that your credit card company or bank may not post this refund to your account immediately and it will usually take up to 15 business days to show on your account. Should you not see the refund in your account after receiving confirmation that we have processed it, please contact your bank.


SAFE SHOPPING GUARANTEE:

The Belgium Diamonds Safe Shopping Guarantee protects you while you shop at BelgiumDiamondsltd.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at BelgiumDiamondsltd.com will be safe.

Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

In addition to our encryption standards, your Belgium Diamonds account password-protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will help keep your account safe, especially if you use your computer in a public place like an office or library. Belgium Diamonds cannot be held responsible if you disclose your account password to other individuals.

Your Password:  We strongly recommend that you take the time to create a unique password for our site that is at least 8 alpha-numeric characters in length.

 

Thank you for your confidence in shopping online with BelgiumDiamondsltd.com.  Please click here to send us your comments (good or bad, we want to hear them).